Delivery & Self pick-up Information

For Delivery service

BabyStyle Wonderland will issue the products at the shipping address provided by the customer within 5-7 business days after the confirmation of the order. The recipient will afford the courier fee once received. The required fee will be calculated in terms of the dimensions or weight of the product. BabyStyle Wonderland selected SF express to delivery the products. If the receiving address for urban residential or remote areas, SF express will be subject to a surcharge. Refer to the below link for areas of remote areas

http://www.sf-express.com/hk/en/download/Remote_area_EN.pdf

Notice for delivery process:

If orders are undelivered during the first time, courier will contact you to arrange another delivery. We will only delivery up to 2 times before returning your order to our office. If you require additional delivery after that, the additional courier fees will be charged. Exceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver.

*Orders placed during holiday / on sale period may be subject to special delivery arrangements.

For Self pick-up

The products will arrive at the pick-up address after 3 working days of the order confirmation. We will inform you to pick up the products when the products were ready. Customer can pick up the purchased products at the following address during Monday to Friday 10:00 am to 7:00 pm (Saturdays, Sundays and public holidays).

We will only retain the purchased products to customer for 7 days. Customer must pick up the purchased products within this period from the following address. If the products have not been pick-up after 7 days, the order will be automatically canceled.

Address: Rm A1, 7/F., Block A, Yee Lim Industrial Centre, 2-28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong

Opening hours: Monday to Friday 10:00 am to 6:00 pm (Saturdays, Sundays and public holidays)

Notice for Self pick-up process:

To ensure that self pick up process without any mistake. Please provide the following documents for checking the order information to pick up the product.

  1. A copy of the order conformation
  2. Credit card at the time of purchase

Authorized Collection

You may authorize someone on your behalf to collect the order for you. You are required to provide the Order Notice and your authorization letter to your representative. The name and Identity Card number of the authorized representative have to be written in your authorization letter together with copy of your Identity Card.

  1. A copy of the order conformation
  2. Credit card at the time of purchase 
  3. Authorized Letter
  4. Identity Card copy of the authorized representative

**We will request your representative to produce his / her Identity Card for verification.

Click here for download Authorized Letter


For any enquiry on delivery, order collection, delivery charges and order status, please email This email address is being protected from spambots. You need JavaScript enabled to view it.